Experienced in electrical network design, customer service, and debt recovery, skilled in communication, problem-solving, and stakeholder collaboration. Adept at managing technical layouts and ensuring client satisfaction.
Designed and analyzed electrical layouts for urban distribution networks to ensure system clarity and usability.
Provided client support, handled inquiries, and maintained positive customer relationships across roles.
Assisted clients in resolving outstanding debts, improving account status through personalized solutions.
Effectively resolved disputes, negotiated payment plans, and communicated technical info to diverse audiences.
BPO Labs
Analyzed and updated electrical layout plans for medium and low voltage distribution networks in specific urban sectors, ensuring clarity and usability for internal and external stakeholders.
AIR-E
Assisted clients with outstanding debts in normalizing their accounts by advising them on various financing options offered by the company., Handled cases of clients with previous failed negotiations by offering personalized assistance and support to restart the debt settlement process.
ISES SAS
Provided customer service support by addressing inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills., Applied retention strategies to identify customer needs, handle objections, and offer tailored solutions to reduce...
Customer Service Management
Industrial Electrical Technology
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Applied analytical skills to update electrical plans and handle complex customer account issues.
