Sebastián - Customer Support & CRM Specialist with 10+ years in client engagement and sales

Bogota, Bogota D.C., Colombiaen

Consistently exceeded sales targets through personalized client interactions and trust-building at Tessi Colombia.

Led CRM system optimization by automating workflows and improving data integrity, boosting campaign performance at GoStaffy/Ewizer.

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Summary

Proven track record in delivering exceptional customer support, optimizing CRM systems, leading teams, and driving sales across diverse sectors including luxury retail, legal marketing, and healthcare. Skilled in multichannel communication, workflow automation, and strategic client relationship...

Key Achievements

Supervised medical assistance team, enhancing service quality and operational efficiency at Global Solutions.

Skills

Customer ServiceExpert

Delivered multichannel support through calls, chats, and emails, ensuring high client satisfaction and loyalty.

CRM OptimizationAdvanced

Streamlined workflows and maintained data quality to improve client engagement and campaign effectiveness.

Sales SupportAdvanced

Provided tailored product recommendations and support across various industries, driving sales growth.

Team LeadershipAdvanced

Supervised teams in customer service and medical assistance, ensuring quality standards and operational success.

Business & Administrative Management

Experience

Customer service and sales associate

Tessi Colombia

Apr 2025 - Present

Delivered personalized sales support for clients on a global luxury and designer resale platform., Managed multichannel communication through calls, chats, and emails to assist customers, recommend products, and guide purchase decisions., Consistently met and exceeded sales targets by building...

CRM specialist

GoStaffy/Ewizer

Sep 2024 - Mar 2025

Served as CRM Specialist and area team leader for the US Company, Forward Push Law firm Marketing and Knitwell through GoStaffy., Optimized our CRM system by automating workflows, maintaining data integrity, and enhancing client engagement., Aligned strategic marketing initiatives with effective...

Appt setter, sales and customer representative / Sales department leader

Ilocksmith &amp; Associates

Oct 2023 - Aug 2024

Managed appointment setting, sales, and customer service for a diverse portfolio of U.S.-based clients in industries such as smart security, finance, and specialized cleaning., Delivered multichannel support through phone, email, and CRM systems, ensuring seamless client interactions and high...