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Logistics Dispatcher / Operations Support Agent
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Competencies
Tracked active deliveries and monitored ETAs to ensure timely operations.
Provided professional support to drivers and clients via chat and written channels.
Assisted drivers with delays, address issues, and delivery confirmations, ensuring operational continuity.
Designed and delivered English training using SMART and PPP methodologies.
Coordinated with shippers and internal teams to resolve incidents efficiently.
Education
Languages
Summary
Experienced in logistics operations, real-time load monitoring, driver support, and delivering English language training. Skilled in communication, coordination, and problem-solving within logistics and educational environments.
Key Achievements
- Monitored real-time deliveries and coordinated with drivers and shippers, ensuring smooth logistics operations.
- Supported drivers through issue resolution, route adjustments, and delivery confirmations, maintaining service standards.
- Delivered English language training, enhancing communication skills applicable in customer-facing roles.
Experience
Logistics Dispatcher / Operations Support Agent
Monitored active deliveries in real time, ensuring compliance with scheduled pickup and delivery times., Maintained constant communication with drivers to provide support, updates, and route adjustments when necessary., Assisted drivers with issues such as delays, address changes, access problems,...
English Teacher
Delivered English language training using SMART and PPP methodologies., Developed communication, clarity, and instructional skills transferable to customer-facing roles.