Experienced in customer interaction, hospitality management, and logistics coordination, with a strong focus on service quality, team leadership, and operational efficiency across diverse industries.
Handled customer complaints, inquiries, and upselling in retail, hospitality, and call center environments.
Managed restaurant and cruise ship bar operations, including staff training, inventory, and compliance.
Conducted sales activities and managed logistics accounts, negotiating rates and coordinating shipments.
Hired, trained, and motivated staff across hospitality and customer service roles.
SSG
Logistics sales account of removals customer service and sales inbounds calls and out bound with possibility of sales if it is the case currently working in this company., Asked probing questions to determine service needs and accurately input information into electronic systems., Demonstrated excellent communication skills in resolving product and consumer complaints., Educated customers on special pricing opportunities and company offerings., Consulted with customers to resolve service and billing issues.
Bar Restaurant Bar Viquez
Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations., Hired, trained and motivated staff to fill all restaurant openings., Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity., Managed food preparation, guest interaction, quality control and customer relations., Maintained cleanliness and sanitation across foodservice, storage and preparation stations., Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Concentrix Group
Counts to Etna medical insurance and medical insurance for USA., Life plans according to what each individual's medical plan covers in terms of health insurance and deductible disease coverage claims chat support., Efficiently executed shut downs for planned maintenance., Maintained equipment performance by cleaning and lubricating components.
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Managed finances, scheduling, and SOPs in restaurant and cruise operations.
Costa Rica Call Center
Account Unishippers logistics Fedex UPS GPS systems since it makes appointments with heads in charge of the logistics of the company in what refers to decisions that are made on the orders of each shipment at the USA level., In charge of quotes prices controls on orders rates best offers to have low costs in companies.
ROYAL CARIBBEAN CRUISES
In charge of the bar of the decks in the Caribbean and Europe cruises, performing bartender barwaiter functions and Head bartender supervisor., Interviewed, hired and trained staff to improve customer retention and bolster sales., Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives., Restocked beer and liquor regularly and after special events., Resolved escalated customer complaints to maximize satisfaction and loyalty., Completed thorough opening, closing and shift change functions to maintain operational standards each day., Maintained detailed inventory of bar supplies and stocked work areas.
CISCO CITRIX
Experience in hotels and salonero (Hotel casa conde), coordination and attention of etiquette events, catering services, bartender (old Colombian land), bartender specialist in cocktails (Hotel Grano de Oro), advertising services agent (advertising company PROMOS) Marriott Hotel, Intercontinental Hotel, Sheraton Hotel, Marriot Los Sueños., In these accounts I did the work of coordinating appointments with technology managers in the USA, sending information via email about the long-term costs of the products offered with the CISCO company.
Servicorp Group
Telemarketing for the account market resources partners outsourcing, CISCO account, tasks which were performed on the voicemail surfing system, technology departments in the USA, telemarketing virtual network systems, make appointments with technology managers.
