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Sebastian
Customer Service Specialist with 3+ years in Healthcare and Retail
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Competencies
Consistently delivered high-quality support to healthcare insurance and retail customers.
Assisted with computer and system issues for healthcare providers and customers.
Closed sales agreements and ensured customer satisfaction in retail settings.
Provided guidance and support to new hire agents and customers to facilitate service delivery.
Proficient in MS Excel, PowerPoint, Word, and familiar with SQL, GitHub, Flutter Flow, and programming languages.
Education
Summary
Experienced in providing customer support within healthcare and retail environments, with strong technical skills and a focus on customer satisfaction.
Key Achievements
- Delivered excellent customer service support at Concentrix for healthcare insurance account holders.
- Provided in-store and online customer assistance, advising on product availability and resolving issues.
- Supported new hire agents and facilitated smooth onboarding and floor operations.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Provided excellent customer service experience to account holders of healthcare insurance., Delivered floor support and guidance on new hire agents when needed., Provided assistance with the computers in the physician part and helping with some BTS.
CUSTOMER ASSISTANCE
Provided customer support both in-store and online., Advised customers on product availability and sustainability., Closed sales agreements and ensured customer satisfaction., Identified and resolved user issues effectively.