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Event Coordinator with diverse client engagement and logistics expertise
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Competencies
Applied problem-solving skills to resolve customer inquiries, complaints, and logistical challenges across roles.
Delivered high-quality service to clients in retail and call center environments, managing expectations and resolving issues.
Organized and participated in cultural and recreational events, handling logistics and activity planning.
Utilized effective communication to advise clients, manage team activities and address customer issues.
Collaborated with teams during event execution and customer service processes to achieve objectives.
Education
Languages
Summary
Experienced event coordinator and customer service specialist with a diverse skill set in logistics, client engagement, and problem resolution.
Key Achievements
- Coordinated recreational activities and cultural events at Chispum Recreación, ensuring smooth execution and participant engagement.
- Advised customers both in-person and virtually at Bull Store, and managed sales processes effectively.
- Provided proactive customer service at Concentrix, handling inquiries and resolving complaints efficiently.
Experience
RECREACIONISTA - ORGANIZACIÓN DE EVENTOS
Coordinar actividades recreativas para eventos., Diseñar y ejecutar dinámicas de integración para grupos de trabajo., Organizar la logística de eventos culturales., Participar activamente en la realización de eventos.
VENDEDORA
Asesorar a los clientes de maneral personal y virtual., Brindar solución a problemas de envios, solicitudes y cotizaciones., Informar a los jefes directos acerca del proceso de venta trazado, metas alcanzadas y ventas realizadas.
ASESORA SERVICIO AL CLIENTE
Resolver consultas y reclamos con un enfoque proactivo tanto en llamadas como en chat y correo., Gestionar quejas y reclamos: Manejar eficazmente situaciones conflictivas., Procesamiento de pedidos: Realizaba pedidos con precisión y rapidez para garantizar la satisfacción del cliente.