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Competencies
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Power Point.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with AutoCAD.
Demonstrated experience with SketchUp.
Education
Languages
Experience
Interior Design
Proactively engaged customers to understand their preferences and promoted tailored menu selections, increasing average order size by up to 20%, Supported front-of-house operations including order entry, guest follow-up, and special requests for dietary or cultural needs, Trained junior staff on upselling techniques, customer engagement, and professional conduct with guests
Interior Design
Designed floor plans and renderings using AutoCAD, SketchUp, and Photoshop, Managed interior design project coordination, vendor communication, and budgets, Supported implementation of visual concepts and client revisions
Customer Support
Provided bilingual (English/Spanish) support via chat and email for U.S.-Mexico based clients, Managed up to 100 customer interactions per day with a 95% resolution rate, back to back phone calls, Assisted in complaint resolution, appointment scheduling troubleshooting, refunds, follow ups, and service updates, Collaborated remotely with team leads to improve response scripts and efficiency, Performed needs-based selling, closing each deal effectively by having a thorough understanding of all products and services