This is my profileContact via CazVidSantiago
Customer Service Specialist with experience in academic support and client engagement
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Competencies
Managed customer inquiries and provided guidance to students and clients to enhance satisfaction.
Effectively conveyed information regarding academic services and participated in promotional activities.
Engaged in campaigns aimed at promoting academic offerings and attracting new clients.
Assisted stakeholders in determining requirements and guiding them through processes.
Languages
Summary
Dedicated customer service specialist with experience advising students and assisting in promotional activities within the academic sector. Skilled in information provision, client needs assessment, and campaign participation to foster positive client relationships and support organizational goals.
Key Achievements
- Provided detailed information on academic services, ensuring clear communication with students and clients.
- Advised both internal and external users, facilitating smooth onboarding and issue resolution.
- Participated actively in promotional campaigns to attract and retain new customers.
Experience
Atención al Cliente
Brindar información detallada sobre los servicios académicos., Asesorar a usuarios internos y externos., Gestionar requerimientos., Orientar a los estudiantes en los procesos correspondientes., Participar en campañas de promoción y captación de nuevos clientes.