This is my profileContact via CazVidSantiago
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Effective Communication.
Demonstrated experience with Problem Solving.
Demonstrated experience with Customer Relationship Management.
Demonstrated experience with Teamwork.
Education
Languages
Summary
View Santiago's professional profile on CazVid.
Experience
Customer Service, Sales Representative & QA Analyst
Managed billing operations for appliance and insurance services, including A/C units, furnaces, water heaters, and other essential home equipment., Oversaw account management, billing cycles, tax compliance, and documentation processing., Actively generated sales of protection plans and performed cross-selling to enhance client value., Promoted to QA Analyst, where I conducted quality control audits on calls, developed strategic improvement reports, and implemented best practices to elevate both personal performance and overall service quality standards.
Billing Representative
Provided specialized billing support for the Doordash mobile application, ensuring seamless customer experiences in delivery coordination, shipment tracking, and issue resolution., Managed technical troubleshooting for the mobile platform and handled sensitive customer data, including personal information, credit and debit card details, payment processing, and monthly invoicing., Maintained strict compliance with security protocols and privacy regulations while delivering high-quality service.
Customer Service Representative
Served as a billing representative for a Texas-based electricity service provider, overseeing customer account management through advanced CRM systems., Demonstrated expertise in billing cycles, tax regulations, payment processing, and establishing flexible payment arrangements (monthly, quarterly, and semi-annual)., Provided administrative support by resolving documentation issues and delivering legal and billing resolutions for high-value accounts, ensuring accuracy and compliance in all transactions.
Digital Marketing & Customer Service Assistant
Coordinated team tasks and supervised operations to improve efficiency., Monitored online reputation and optimized web positioning., Designed and produced corporate visuals, videos, and presentations to boost digital presence., Delivered customer service via calls, emails, and messages, ensuring timely issue resolution., Performed maintenance and upgrades on corporate devices to enhance software and hardware performance.