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Santiago
Data Analyst with 4 years of experience in financial services
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Competencies
Applied advanced data analysis techniques to interpret complex datasets and support business strategies.
Created visual reports and dashboards to communicate insights clearly to stakeholders.
Utilized SQL to extract, manipulate, and analyze data from relational databases.
Developed complex spreadsheets and models to support financial analysis.
Performed hypothesis testing, regression analysis, and data modeling for insights.
Education
Summary
Experienced data analyst specializing in financial data analysis, visualization, and reporting to inform strategic decisions and improve operational efficiency.
Key Achievements
- Led data collection and analysis projects, improving decision-making processes
- Developed dashboards and reports, increasing efficiency for multiple teams
- Gained experience in data modeling, visualization, and statistical analysis
Experience
Leasing Agent
Conduct inbound sales by assisting potential tenants in finding suitable rental properties, addressing their needs, and closing lease agreements., Manage client inquiries, schedule property viewings, and guide customers through the leasing process, ensuring a seamless experience., Maintain accurate records of tenant interactions, contracts, and payments to optimize operational efficiency., Utilize CRM systems to track leads and follow up with potential clients, increasing conversion rates.
Customer Service Advisor
Provided top-tier inbound customer support, resolving inquiries efficiently and enhancing customer satisfaction., Assisted clients with troubleshooting, product recommendations, and service issues, leading to increased retention., Managed high-volume calls while maintaining a high level of empathy and problem-solving expertise., Utilized critical thinking skills to handle escalations and ensure customer concerns were effectively addressed.
Operations Team Member
Managed logistics and operations processes to ensure smooth business functions., Collaborated with internal teams to improve workflow efficiency and customer interactions., Provided administrative support, ensuring timely and accurate reporting of operational data.
Executive Administrative Assistant
Assisted in scheduling, communication, and coordination tasks to support executive operations., Conducted market research and customer analysis to enhance strategic decision-making., Managed correspondence and documentation to maintain a structured workflow.
Community Manager and Mortgage Executive
In charge of social media and content grid., Acquisition of new clients for property, car and housing loans., Accompaniment in the support of car insurance, business loans and mortgage loans.