This is my profileContact via CazVidSantiago
Interpreter with 5+ years of technical and healthcare communication experience
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Competencies
Managed inbound and outbound calls, utilizing CRM tools to enhance customer satisfaction and issue resolution.
Diagnosed connectivity and usability issues, applied technical knowledge to restore product functionality.
Effectively conveyed procedural, technical, and procedural information in high-pressure environments.
Utilized ticketing workflows and case tracking tools like Salesforce and JIRA for case escalation and documentation.
Handled sensitive financial and health data, ensuring adherence to HIPAA and financial regulations.
Education
Languages
Summary
Experienced professional in customer and technical support across healthcare, banking, and technical environments. Skilled in troubleshooting, real-time communication, and workflow management, committed to delivering high-quality service and efficient resolutions.
Key Achievements
- Handled 150+ customer interactions weekly, ensuring effective resolution across multiple channels.
- Provided technical support for security hardware/software, diagnosing issues and guiding customers to solutions.
- Resolved banking inquiries with a 90% first-contact resolution rate, maintaining compliance and data security.
Experience
Interpreter – Healthcare & Technical Contexts (Remote)
Support real‑time communication during complex healthcare and system‑related interactions requiring precision and structured problem analysis., Interpret procedural and technical explanations while preserving intent, accuracy, and compliance (HIPAA)., Operate in high‑pressure environments, adapting...
Customer Support Interpreter (Remote)
Handled 150+ customer interactions weekly across phone and digital channels., Used ticketing workflows to track issues, prioritize cases, and ensure timely resolution., Identified recurring issues and improved resolution efficiency through clear, structured communication.
Technical Support Agent (Remote)
Provided technical support for security‑related hardware and software products., Diagnosed connectivity, configuration, and usability issues to restore product functionality., Guided customers through step‑by‑step troubleshooting processes using clear, customer‑friendly language., Identified...
Customer Service Agent – Banking Sector
Resolved account and system‑related inquiries with a 90% first‑contact resolution rate., Used Salesforce and JIRA for case management, escalation, and workflow tracking., Handled sensitive financial data in compliance with strict regulatory requirements.