Multi-skilled IT analyst with experience in cloud solutions, workflow automation, front-end development, and customer support.
Experience in supporting and developing cloud solutions using Azure services like Synapse, Databricks, and Pipelines.
Automated data and process workflows utilizing Power Automate to streamline operations.
Built user interfaces and front-end features with Vanilla JavaScript and React.js.
Resolved complex customer issues in high-pressure environments, including escalation management at Amazon.
Solvo
Development and support of cloud-based solutions using Azure., Data management and analysis with Azure Synapse and Azure Databricks., ETL process automation with Synapse Pipelines., Frontend programming with Vanilla JavaScript and React.js., UX/UI interface design., Vendor support and guidance in...
Solvo
Provided support and maintenance for IT solutions., Conducted quality assurance and project validation., Integrated automation tools like Power Automate and web applications.
Amazon
Member of the escalations team handling order-related concerns for targeted customers., Reinforced company policies while maintaining empathy and customer focus., Resolved high-impact cases efficiently, improving customer experience., Provided feedback to teams to reduce recurring issues and...
Lean Solutions Group
First point of contact for solving issues related to failed transactions, account inquiries, updates, and payments in the Multi Service Fuel Cards business., Managed customer inquiries and requests through Salesforce CRM., Ensured timely and accurate resolution of customer concerns, maintaining...
Software Engineering
Enterprise Logistics, Technician Program
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Utilized Salesforce CRM for customer inquiry management and coordination across departments.