Santiago - IT Junior Project Analyst with 3+ years in cloud solutions and customer support

Medellín, Antioquia, Colombiaen

Developed and supported cloud-based solutions using Azure, including data management with Azure Synapse and Databricks.

Automated ETL processes with Synapse Pipelines and workflow automation using Power Automate.

Published on CazVidVideo interview available

Summary

Multi-skilled IT analyst with experience in cloud solutions, workflow automation, front-end development, and customer support.

Video Resume

Key Achievements

Handled high-impact escalations at Amazon, improving customer experience and providing feedback to optimize support processes.

Skills

Microsoft AzureAvanzado

Experience in supporting and developing cloud solutions using Azure services like Synapse, Databricks, and Pipelines.

Workflow AutomationIntermedio

Automated data and process workflows utilizing Power Automate to streamline operations.

Front-End DevelopmentIntermedio

Built user interfaces and front-end features with Vanilla JavaScript and React.js.

Customer ServiceAvanzado

Resolved complex customer issues in high-pressure environments, including escalation management at Amazon.

CRM and Support Tools

Experience

IT Junior Project Analyst

Solvo

July 2024 - Present

Development and support of cloud-based solutions using Azure., Data management and analysis with Azure Synapse and Azure Databricks., ETL process automation with Synapse Pipelines., Frontend programming with Vanilla JavaScript and React.js., UX/UI interface design., Vendor support and guidance in...

IT Intern

Solvo

January 2024 - July 2024

Provided support and maintenance for IT solutions., Conducted quality assurance and project validation., Integrated automation tools like Power Automate and web applications.

Escalations Customer Service Agent

Amazon

October 2021 - July 2022

Member of the escalations team handling order-related concerns for targeted customers., Reinforced company policies while maintaining empathy and customer focus., Resolved high-impact cases efficiently, improving customer experience., Provided feedback to teams to reduce recurring issues and...

Logistics and Customer Service Agent

Lean Solutions Group

October 2023 - Present

First point of contact for solving issues related to failed transactions, account inquiries, updates, and payments in the Multi Service Fuel Cards business., Managed customer inquiries and requests through Salesforce CRM., Ensured timely and accurate resolution of customer concerns, maintaining...