This is my profileContact via CazVidJavier
Customer Service & Technical Support Specialist with 5+ years in Telecom & Healthcare
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Competencies
Delivered support and resolve client issues across healthcare, telecom, and tech industries, ensuring satisfaction.
Used CRM systems to identify decision-makers, research organizational structures, and manage client information.
Assisted customers with technical issues related to satellite radio services and provided diagnostic support.
Provided detailed medical, legal, and benefits information, managing platform data and scheduling for healthcare clients.
Gained foundational skills in music production and mixing, with experience in music-related technical tasks.
Education
Languages
Summary
Experienced in delivering technical support, client engagement, and data research across healthcare, telecom, and technology sectors. Skilled in CRM, customer service, and information management, with a strong focus on client satisfaction and organizational research.
Key Achievements
- Researched organizational structures at Microsoft to identify key stakeholders for license renewals, improving targeting accuracy.
- Provided detailed medical, legal, and technical information in back office and benefits roles, supporting client needs.
- Utilized CRM tools at Microsoft to qualify decision-makers, enhancing account management and upselling opportunities.
Experience
Back Office Agent
Providing medical information such as diagnostics and legal statements to lawyers in the United States.
Retention Chat Agent
Assisted customers with technical issues regarding their radio and billing inquiries., Provided offers to customers to encourage retention of the Satellite Radio service.
Benefits Coordinator
Provided information about benefits of each type of coverage and specialty., Managed the platform for patients and scheduled appointments.
Profiler
Used CRM tools to identify and qualify high-level decision-makers in technology companies for Microsoft license renewals., Researched organizational structures to find key stakeholders involved in licensing decisions.