This is my profileContact via CazVidSantiago
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Competencies
Demonstrated experience with End-to-end workflow creation.
Demonstrated experience with Process optimization.
Demonstrated experience with System scalability.
Demonstrated experience with Make (Integromat).
Demonstrated experience with Zapier.
Education
Languages
Summary
View Santiago's professional profile on CazVid.
Experience
Quality Analyst
Analyzed workflows and identified inefficiencies impacting team performance and customer experience, Improved quality processes by standardizing evaluation systems and documentation, Built clear SOPs and visual training guides, reducing onboarding time and recurring errors, Collaborated with technical teams to resolve system issues and improve operational stability
Support Advisor (Shopify)
Supported business owners with backend systems, billing workflows, and platform configurations, Guided users through technical setups with clear, structured instructions, Identified recurring friction points and contributed to improved support workflows
Executive Administrative Assistant
Rebuilt internal file and workflow systems, improving efficiency and access speed by 30%, Managed executive operations with a strong focus on prioritization, organization, and system reliability, Streamlined internal processes to reduce manual work and improve daily execution
Customer Support Specialist
Delivered structured, high-volume technical support using consistent troubleshooting frameworks, Maintained accuracy and efficiency in fast-paced environments