This is my profileContact via CazVidSantiago
Sales Representative
Contact
Competencies
Provided multichannel support via phone, chat, and email, ensuring service quality and customer satisfaction.
Applied cross-selling and consultative selling methodologies to meet sales targets and improve customer experience at Asurion.
Excelled in effective communication in English, supporting international clients and facilitating team training.
Proficient in CRM management and Microsoft Office tools to manage customer data and reporting.
Led training sessions and onboarded new employees at IntouchCX to ensure team performance and knowledge transfer.
Education
Languages
Summary
Experienced professional in customer support, sales, and training, committed to delivering exceptional service and driving sales growth across diverse industries. Skilled in multichannel communication, CRM management, and team onboarding.
Key Achievements
- Managed cross-selling activities at Asurion, aligning with company behaviors to boost sales and customer satisfaction.
- Supported international customers via multiple channels, ensuring high service quality and issue resolution.
- Promoted to SME at IntouchCX, leading training initiatives and onboarding processes for new team members.
Experience
Sales Representative
Managed cross-selling activities aligned with the company’s 6 Key Behaviors, ensuring ethical, consultative, and customer-focused interactions., Applied the Serve, Solve, Sell methodology to identify genuine customer needs during the resolution stage and build personalized offers., Closed sales at...
Customer Support Representative / SME (Subject Matter Expert)
Provided support to international customers through multichannel platforms (phone, chat, and email)., Promoted to Subject Matter Expert (SME), supporting training and onboarding processes for new waves during their learning curve., Guided new team members on procedures, best practices, and internal...