Santiago - BPO Agent with 10 months in financial services and fraud detection

Bogota, Bogota D.C., ColombiaRemoteen

Gained experience in creating fraud reports and pre-arbitrations for financial campaigns

Supported customer service operations within the BPO industry

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced BPO agent specializing in financial fraud detection, dispute processing, and customer service in the call center industry.

Financial Fraud DetectionIntermediate

Applied specialized knowledge to identify and report financial scams and disputes in banking campaigns.

Customer ServiceIntermediate

Provided support to clients, handling inquiries and resolving issues related to financial services.

Dispute ProcessingIntermediate

Processed pre-arbitration cases and disputes related to financial transactions.

Call Center OperationsIntermediate

Executed daily call center tasks focused on financial service campaigns in a fast-paced environment.

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