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Santiago
BPO Agent with 10 months in financial services and fraud detection
Video resume
BPO Agent
I have experience in the BPO industry, especially in Financial and banking campaigns. My related skills in these fields are the prevention and detection of financial fraud scams, the processing of pre-arbitration and disputes, and customer service.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Financial Fraud DetectionIntermediate
Applied specialized knowledge to identify and report financial scams and disputes in banking campaigns.
Customer ServiceIntermediate
Provided support to clients, handling inquiries and resolving issues related to financial services.
Dispute ProcessingIntermediate
Processed pre-arbitration cases and disputes related to financial transactions.
Call Center OperationsIntermediate
Executed daily call center tasks focused on financial service campaigns in a fast-paced environment.
Summary
Experienced BPO agent specializing in financial fraud detection, dispute processing, and customer service in the call center industry.
Key Achievements
- Gained experience in creating fraud reports and pre-arbitrations for financial campaigns
- Supported customer service operations within the BPO industry
- Contributed to financial fraud prevention and detection processes
Skills
Financial Fraud DetectionCustomer ServiceDispute ProcessingCall Center Operations
Published on CazVid - Jul 3, 2025