This is my profileContact via CazVidSantiago
Administrative Assistant
Contact
Competencies
Handled customer inquiries via multiple channels, providing accurate, timely, and empathetic assistance across different industries.
Maintained and updated customer databases, ensuring project and customer information remained current and reliable in CRM systems.
Coordinated site surveys, project schedules, and permits, supporting solar panel installation projects from planning to execution.
Monitored performance metrics, performed root cause analysis, and contributed to process improvements at Teleperformance.
Applied strong communication skills, active listening, and empathy in customer interactions and team feedback sessions.
Education
Languages
Summary
Enthusiastic and detail-oriented professional experienced in administrative coordination, customer service, and quality analysis. Skilled in data management, client relations, and project support within diverse industries. Committed to delivering efficient, accurate, and empathetic service to...
Key Achievements
- Managed site surveys and installation project coordination for solar energy, ensuring client requirements and project details were accurately recorded and maintained.
- Streamlined customer data entry in CRM (Sunbase) at Voltaic Solaire, improving data accuracy and process efficiency throughout project lifecycles.
- Enhanced customer satisfaction by resolving billing issues and managing inquiries effectively as a Customer Service Representative at Medtronic and Teleperformance.
Experience
Administrative Assistant
Responsible for scheduling and coordinating site surveys and solar panel installation projects with customers, Updating and maintaining accurate records in existing customer databases, Creation of new customer profiles in the company’s CRM (Sunbase), ensuring their information and project status...
Customer Service Representative
Emails and calls reception regarding the process of invoice of shipping and bill-only orders from hospitals, Inventory management, Billing issue resolution
Quality Analyst
Monitored performance metrics and identified trends, gaps, and improvement opportunities, Performed root‑cause analysis to address recurring quality issues and prevent future defects, Weekly feedback sessions with low‑performing team members to support performance improvement
Customer Service Representative
Handled customer inquiries through multiple channels, providing clear, accurate, and timely assistance., Delivered empathetic and clear communication to support diverse customer needs., Order delivery management