Samuel - Bilingual Call Center Professional with 5+ years in customer support and sales

Provided support to app users, drivers, and customers via chat and phone, addressing technical and billing issues.

Conducted sales calls, identified customer needs, and promoted products or upgrades effectively.

Supervised call center teams, set goals, organized workflow, and provided feedback to ensure performance.

Fluent bilingual communication in both spoken and written forms, including technical and general support.

Experienced in organizing workflow and providing constructive coaching to team members.

Work for the app Instacart, giving support by chat, until 3 open chats at the time., Giving support to the shoppers about issues with the app, solving the needs that they have with their customers, Explaining payments methods, resolutions with doubts and concerns

Receive calls from drivers and give support to them and app that we had, Make sales to the customer and upgrades to the app

Setting goals for performance and deadlines in ways of the company needs, Organize workflow and ensure employees understand their duties and task, Monitoring employee productivity and providing constructive feedback and couching

Customer service, Billing, Take calls for customers and give them assistance about their channel line up., Tech support

Sales, Create the need for the customer

Writing, Speaking, Reading, Grammar, Listening

Tech Support, Billing, Customer service, Sales, Collection, Trainner