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Competencies
Experiencia demostrada en Spanish.
Experiencia demostrada en English.
Experiencia demostrada en Epic EHR.
Experiencia demostrada en insurance authorization platforms.
Experiencia demostrada en referral management tools.
Education
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Summary
Perfil profesional
Experience
Scheduling Coordinator / Patient Access Specialist
Managed end-to-end scheduling and patient access for a high-volume clinical operation, coordinating appointments, referrals, and insurance authorizations within Epic EHR.. Served as the first point of contact for patients, resolving scheduling conflicts and access issues while maintaining high satisfaction and compliance standards.. Liaised daily between patients, providers, and insurance carriers in both English and Spanish, ensuring accurate documentation and timely referral processing.. Built strong cross-functional relationships with clinical staff to keep scheduling aligned with provider capacity and patient needs.
Loss Prevention / Camera Operations Associate
Monitored store operations via camera systems to identify and prevent loss, applying strong attention to detail and situational judgment.. Collaborated with store management and corporate loss-prevention teams to document incidents and support process improvements.. Balanced this role alongside a full healthcare scheduling position, demonstrating reliability, time management, and adaptability across two demanding environments.