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Roxana
Logistics Coordinator at Lean Solutions Group
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Competencies
Skilled in tracking, reporting, and managing cargo movements, ensuring timely and accurate logistics operations.
Experienced in bilingual customer support via chat and phone, addressing client needs effectively.
Proficient in clear, professional communication with international clients and stakeholders.
Adept at collecting, verifying, and reporting logistical data to optimize cargo tracking processes.
Education
Languages
Summary
Bilingual logistics professional with expertise in cargo tracking, data reporting, and customer support. Proven ability to enhance operational transparency and client communication across diverse environments.
Key Achievements
- Managed real-time cargo tracking and reporting, ensuring timely updates across the U.S. logistics network.
- Improved communication flow between cargo carriers and clients, enhancing transparency and response times.
- Performed detailed data collection and reporting, supporting efficient cargo movement and operational decision-making.
Experience
Logistics coordinator
During my time with this company, I have worked in the track and trace area, collecting important and timely information on cargo moving throughout the United States. My duties include reporting any irregularities during the shipment's journey so that appropriate assistance can be provided.
Customer service assistant
customer service assistance by chat and phone calls in English and Spanish., Backoffice, verifying ID documentation and communicating with international banking entities.