Experienced professional specializing in customer service, technical support, and operational coordination within telecom and security sectors.
Provided support and solutions to customer needs across telecom and security sectors.
Assisted with technical issues related to phones, plans, and security services.
Organized technician visits, orders, and appointments working with multiple teams.
Handled cross-selling and payment plan negotiations with clients.
Fogón De Carlota
Responsible for provider care, Event organization, Inventory supervisor
Sitel Colombia
Customer service representative, Responsible for looking at the bills, Performing reconnections, Making payment plans, Processing payments, Cross sales, Evaluating calls as a QA
Concentrix
Customer service representative, Assigning new prepaid plans, Performing reconnection of services, Technical support for phones and plans
Asurion
Tech Support, Cross-sales representative, Scheduling visits of technicians
High School
University
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Supervised inventory and organized events at Fogón De Carlota.
Lean Solutions Group
Scheduling new orders, Making new sales, Data entry projects
Skyline Home Security
Scheduling new leads, Contacting technicians, Inbound and outbound calls
