Rowan - Customer Service & Technical Support Specialist with 10+ years' experience

Handled billing, support, retention, and upselling in call center and field environments, ensuring positive customer experiences.

Resolved complex technical issues via phone, chat, and remote connections, providing comprehensive training and support.

Led teams to achieve operational goals, ensured smooth workflow, and coordinated client communication.

Designed and conducted training sessions for new agents, enhancing team skills and knowledge in technical and customer service areas.

Addressed billing, insurance, and account issues, supporting regulatory compliance and customer satisfaction.

Provided expert guidance to clients, resolving complex technical issues via phone, chat, and remote connections., Conducted comprehensive training sessions for new agents, contributing to their professional development.

Managed customer concerns with empathy, effectively resolving issues to ensure retention., Consistently exceeded targets, promoting upgrades and additional services to enhance customer satisfaction., Played a pivotal role in addressing account and billing issues, contributing to positive customer...

Led a team to ensure optimal performance and customer satisfaction., Managed daily operations, including attendance tracking and issue resolution., Served as the primary liaison with the client, ensuring seamless communication and addressing inquiries.

Handled billing inquiries, processed orders, and upsold products to enhance customer experience., Assisted customers with app installations, improving their interaction with the product., Resolved order discrepancies and provided exceptional customer support.

Assisted customers with billing inquiries, app features, and insurance policies., Coordinated with partner companies to ensure smooth customer experiences., Supported documentation submission to regulatory bodies, such as the DMV.