Rosa - Interpreter and Customer Service Specialist with 7+ years in multilingual and client-facing roles

Performed simultaneous and consecutive interpretation supporting international clients in medical, legal, and commercial sectors, ensuring clear communication.

Assisted clients through various channels, managed dispatch operations, and maintained high satisfaction with professional communication.

Created digital content and implemented content strategies to improve online engagement for multiple brands and projects.

Used digital tools for content management, data analysis, and record keeping in various roles, including real estate and beauty industry settings.

Simultaneous and consecutive interpretation (Spanish–English), Support for international clients in medical, legal, and commercial contexts, High-speed comprehension and accurate delivery of messages, Clear and empathetic communication in high-pressure situations

Assisted clients and field personnel via phone, chat, and email to coordinate dispatch operations, Managed scheduling systems and provided real-time dispatch and routing support, Assessed service requests to identify needs and deliver timely, effective solutions, Created and communicated detailed...

Interpretation for English-speaking clients in insurance, medical, and legal sectors, Strengthened client relations by ensuring accurate and respectful communication

Analyzed customer feedback to improve service flow, Managed digital tools to create content

Social media management, Contract compliance with suppliers, Content strategy analysis and implementation, Customer and sales data management, Trend and competitor analysis, Content creation

Social media management, Supplier contract compliance, Content strategy implementation

Content creation, Social media management, Customer attention through digital channels

Created and updated property descriptions based on agent input, Provided basic customer response and follow-up for inquiries, Assisted in tenant communication, property listings, and schedule coordination with potential clients, Helped maintain records of contracts, rent payments, and maintenance...