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Romulo
Customer Service Agent
Contact
Competencies
Habilidad para resolver consultas complejas, garantizando satisfacción y fidelización del cliente.
Capacidad para administrar tiendas, inventarios y operaciones comerciales eficientemente.
Experiencia en desarrollo de oportunidades B2B, negociaciones y crecimiento de cuentas clave.
Organización de recursos, distribución y control de inventarios en entornos dinámicos.
Control de presupuestos, reportes financieros y optimización de costos operativos.
Education
Languages
Summary
Romulo es un profesional con más de 20 años liderando proyectos, gestionando tiendas y optimizando procesos en Panamá, con habilidades en ventas, logística y finanzas.
Key Achievements
- Implementó estrategias que elevaron la satisfacción del cliente en Alorica, logrando altos índices de retención.
- Fundó y gestionó exitosamente tiendas en línea y físicas, optimizando inventarios y aumentando ventas sostenidamente.
- Lideró operaciones de ventas y marketing en VideoMark, alcanzando récords de ventas para marcas internacionales.
- Gestionó presupuestos y logística en Amway Panamá, asegurando eficiencia en la distribución regional.
- Inició y dirigió un parque de diversiones, alcanzando el punto de equilibrio en menos de dos meses.
Experience
Customer Service Agent
Provided customer support and resolved inquiries with high satisfaction rates.. Managed complex service issues ensuring client retention and satisfaction.
Owner / Manager
Founded and managed an online and retail store operation.. Oversaw purchasing, inventory, logistics, and sales strategies.
Administrative & Finance Officer
Managed administrative, accounting, and financial operations.. Oversaw cost control, reporting, and compliance with corporate policies.
Sales Executive
Developed new B2B sales opportunities and opened key accounts, including PriceSmart.. Negotiated wholesale distribution agreements and managed client relationships.
Administrative Assistant
Prepared sales reports and forecasts for CROCS and Lacoste.. Supported purchasing, inventory, and logistics functions.
Owner / Manager
Founded and operated a home entertainment retail business.. Managed daily operations, purchasing, and sales campaigns.
Fleet & Workshop Manager
Oversaw fleet maintenance and workshop operations.. Implemented cost reduction strategies and Just-In-Time inventory models.
Country Manager
Led sales and marketing operations for major brands.. Achieved record sales for Disney and BuenaVista brands in Panama.
Logistics Manager
Managed weekly budgets of $150,000 for operations.. Coordinated distribution, inventory, and supply chain processes across the region.
Co-Creator / Operations Manager
Planned and managed daily park operations with teams of 30+ staff.. Achieved break-even in under two months of launch.