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Rolando
Profesional en atención al cliente y soporte técnico con 6 años de experiencia
Contact
Competencies
Proporcionó soporte técnico a agentes en plataformas Windows y redes internas en entornos de atención telefónica.
Manejo de llamadas y procesamiento de solicitudes en centros de atención, brindando asesoramiento personalizado.
Realizó soporte de ventas, gestionando solicitudes y ofreciendo diferentes planes y servicios a clientes.
Utilizó sistemas especializados y plataformas bancarias para gestionar información y solicitudes de clientes.
Education
Languages
Summary
Profesional con experiencia en soporte técnico, atención al cliente, ventas y gestión de sistemas en centros de llamadas.
Key Achievements
- Proporcionó soporte técnico remoto y en sitio, manejando diferentes plataformas y redes.
- Gestionó reservas y consultas en sistemas especializados, atendiendo a clientes estadounidenses.
- Desarrolló habilidades en ventas y resolución de consultas en múltiples centros de atención.
Experience
IT department
Provided on-site and remote technical support to agents on windows platforms and internal networks., Installed and configured software, hardware, and networked printers., Performed preventive and corrective maintenance on computer equipment.
Customer Service Representative
Handled inbound calls from U.S. customers to manage vehicle reservations., Used specialized reservation systems and English-language databases., I provided personalized advices on types of vehicles, prices, and rental policies.
Sales agent and Customer Service Representative
I provided telephone support to customers, resolving inquiries about billing and the setup of mobile devices and services., I used digital tools and CRM platforms to manage technical and administrative requests., I used to sale residential services, like Internet, Cable, and landline services.
Customer Service Representative
I handled customer calls in the USA to provide information about the status of their credit cards., I resolved inquiries related to unrecognized charges, account blocks, and identity verification processes., I used internal banking systems and CRM platforms to securely access customer information.
Healthcare advocate
I receive calls from elders asking information for some prescription given by doctors., I used to take some payments for their policies., I used to call to some doctors to talk about the coverage that the member has.
Sales Representatives
I receive calls from people asking information for some charges in their bill and I used to explain them all the charges., Verify the status of the account and make the sale, make the transition to sale., I used to offer different plans for customers that request for a lower amount of the bill...