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Rogelio
Customer Service Specialist with 2+ years in call centers
Video resume
Remote customer service representative
I have worked for a couple of companies in the call center industry, to mention a few, DHL where I had great results in sales and kept my metrics in target and Allstate, where I helped customers get all kinds of RSA services. I have been teaching Business English in companies here in Mexico City. I also have experience recruiting and training staff.
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to customers in call center environments, ensuring satisfaction and issue resolution.
Sales & Target ManagementIntermediate
Achieved and maintained sales metrics and targets while working at DHL.
Staff Training & RecruitmentIntermediate
Involved in recruiting and training staff for call center operations.
English TeachingBeginner
Taught Business English in corporate settings in Mexico City.
Summary
Experienced in customer support, sales, staff training, and English teaching, with a focus on call center environments in Mexico City.
Key Achievements
- Maintained sales metrics targets at DHL in a competitive environment
- Handled diverse customer inquiries for Allstate, ensuring service delivery
- Gained experience in training staff and teaching Business English in Mexico City
Skills
Customer ServiceSales & Target ManagementStaff Training & RecruitmentEnglish Teaching
Published on CazVid - Jul 3, 2025