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Sales Supervisor with 5+ years of experience in retail and customer service
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Competencies
Hands-on experience in direct retail and wholesale sales, including personalized product offerings.
Responsible for onboarding and training new employees to achieve operational goals.
Handled customer inquiries, resolving issues with empathy and professionalism.
Managed social media marketing campaigns to promote products and engage customers.
Applied effective communication, teamwork, adaptability, and problem-solving skills in various roles.
Education
Summary
Experienced sales supervisor with a strong background in retail, marketing, and customer service, skilled in team leadership and client relations.
Key Achievements
- Led direct sales and managed marketing efforts for Zapphiro Fragancias, increasing brand visibility
- Trained new employees to improve team efficiency and customer service standards
- Ensured customer satisfaction through effective support and empathetic communication
Experience
Sales Supervisor
Direct sales in the perfumery category., Training new employees to help them achieve maximum efficiency., Responsible for direct retail and wholesale sales of personalized products., Managed organic and paid marketing through social media., In charge of customer support.
BPO Agent
Supervisor backup, responsible for ensuring agents perform their tasks efficiently., Assisted customers in resolving questions and complaints using empathy and strong emotional connection.