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Rodolfo
Dispatch & Customer Support Specialist with 10+ years in logistics and client service
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Competencies
Managed logistics operations ensuring timely dispatch and delivery, adept at prioritizing and optimizing routes.
Provided effective omnichannel support including email, chat, and phone to resolve inquiries and maintain high customer satisfaction.
Resolved technical issues using CRM tools like Salesforce, Shopify, and Gorgias to ensure efficient customer service processes.
Bilingual in English and Spanish, with experience handling complex interactions and dispute resolutions.
Hired, trained, and supervised dispatchers and customer service teams to meet performance standards.
Education
Languages
Summary
Over 10 years of experience managing logistics operations and delivering high-quality customer support across various industries. Skilled in dispatch management, technical support using Salesforce and Shopify, and team leadership. Seeking a stable remote position to leverage my organizational and...
Key Achievements
- Coordinated complex logistics operations for U.S. trucking companies, ensuring seamless dispatch and communication.
- Trained and hired over 30 dispatchers, establishing performance standards and high-quality reporting.
- Delivered omnichannel customer support for e-commerce brands, reducing resolution times and improving shipment accuracy.
Experience
Dispatch Manager
Coordinated complex logistics for U.S. trucking companies, ensuring professional representation in high-pressure scenarios., Managed communications and scheduling for a team of 30+ specialists to eliminate operational bottlenecks., Monitored and prioritized dispatch requests to align logistics with...
Customer Support Specialist
Delivered omnichannel support for a fast-paced e-commerce brand, reducing resolution times and shipment errors., Logged all interactions accurately to ensure compliance and identify recurring trends for service efficiency., Collaborated with internal teams to resolve delivery and order tracking...
Customer Service & Technical Support
Resolved product inquiries and technical concerns using Salesforce CRM for precise documentation., Maintained a professional demeanor while diagnosing complex challenges to ensure swift resolutions., Conducted detailed data entry to maintain high standards of client records and data care.
Customer Service Specialist
Managed inbound and outbound calls regarding pharmacy benefits and insurance claims with a focus on retention., Resolved complex billing inquiries by providing clear, step-by-step communication to members.