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Roberto
Retentions Agent with 3 years experience in call center sales and customer service
Video resume
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Competencies
Interacted directly with customers to address issues and provide support.
Engaged in sales activities and customer retention strategies in a call center setting.
Demonstrated effective communication skills in engaging with customers via phone.
Basic proficiency in communication, potentially multilingual given background.
Education
Summary
Experienced call center professional with a focus on sales, customer retention, and support.
Key Achievements
- Gained experience in sales, retentions, and customer service within a call center environment.
- Developed communication and customer relationship management skills over 3 years.
- Worked in a diverse customer-facing role, providing support and retention solutions.
Experience
Driver
Receive Route for Mercado Libre packages and deliver to Customer
Consultation Specialist
Consultation specialist, customer service, Identified which department to transfer calls to, Asked a series of questions to verify if law firm was able to take case
Retentions Specialist
Retentions, Discounts and Technical Support, Handle Calls from auto renewal claims, Retain customers with benefits or discounts
Sales Reservations Agent
Front Desk Specialist, Reservations and Sales, Handle calls as the front desk, Make reservations prepaid and pay at the front desk, Upsells