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Customer Service & Sales Representative
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Competencies
Handled end-to-end customer support processes using CRM systems, ensuring accurate and timely responses.
Delivered clear written and verbal communication tailored to diverse audiences, including international clients.
Logged, tracked, and maintained customer interactions in CRM systems to ensure accurate record-keeping.
Provided language assistance and acted as a liaison between clients and internal teams to facilitate understanding.
Education
Languages
Summary
Experienced in providing top-tier customer support, managing high-volume inquiries, and enabling clear communication across diverse clients. Skilled in CRM management, translation, and problem resolution, with a proven ability to work independently in fast-paced environments.
Key Achievements
- Provided comprehensive customer support via multiple channels including email, WhatsApp, and phone, ensuring high customer satisfaction.
- Managed high-volume customer interactions with accuracy and professionalism, consistently meeting response time targets.
- Supported international clients through effective communication and translation, facilitating smooth information exchange and issue resolution.
Experience
CUSTOMER SERVICE & SALES REPRESENTATIVE
Provided end-to-end customer support to local and international clients via email, WhatsApp, and phone., Managed a high volume of customer interactions while maintaining accuracy, empathy, and professionalism., Logged, tracked, and updated customer interactions using CRM systems, ensuring clean and...
CUSTOMER SERVICE ASSISTANT / INTERPRETER (PART-TIME)
Supported international clients through clear written and verbal communication., Translated and interpreted information between clients and internal departments., Acted as a liaison to ensure accurate information flow and timely issue resolution., Maintained professionalism and confidentiality when...