Rigo - Customer Service & Tech Support Specialist with 6+ years of experience

Raleigh, North Carolina, United Statesen

Provided exceptional customer support by efficiently handling inbound and outbound calls, ensuring customer satisfaction.

Assessed customer needs accurately to deliver tailored solutions, enhancing overall service quality.

Contact via CazVid

Published on CazVid

Summary

Dedicated support specialist with a proven track record in customer service and technical troubleshooting. Adept at resolving issues efficiently and ensuring high customer satisfaction.

Key Achievements

Troubleshot technical issues and facilitated software installations, reducing resolution time.
Recorded interactions meticulously to improve service processes and training programs.

Skills

Customer ServiceExpert

Proficient in managing customer interactions, addressing needs, and delivering solutions to ensure satisfaction.

Technical TroubleshootingAdvanced

Skilled in diagnosing and resolving technical issues, including software installations and system troubleshooting.

Communication SkillsExpert

Effective in conveying information clearly and empathetically, building strong customer relationships.

Call ManagementAdvanced

Experienced in handling high call volumes while maintaining professionalism and adherence to scripts.

Languages

SpanishEnglish

Experience

Customer Service representative

Allied Global S.A.

2015 - 2018

Handling Inbound and Outbound Calls, Adhering to Established Scripts, Assessing Customer Needs, Delivering Information, Processing Transactions, Offering Solutions, Recording Interactions, Performing Research, Educating Customers, Enhancing Knowledge