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Richmond
Customer Service Representative
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Competencies
Demonstrated experience with Relationship management.
Demonstrated experience with Conflict resolution.
Demonstrated experience with Support.
Demonstrated experience with Data entry.
Demonstrated experience with Record management.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Managed all customer inquiries, complaints, and requests, ensuring a high level of satisfaction.. Supported the end-to-end process of order fulfillment, returns, and after-sales service.. Analyzed and reported on recurring customer issues to relevant departments, contributing to service improvements.. Maintained and organized accurate records of invoices and financial transactions.
Cashier/Accounts Assistant
Prepared and issued invoices and purchase orders, ensuring accuracy for client billing.. Managed daily cash, cheque, and credit transactions while maintaining meticulous records.. Assisted the accounts team with daily financial reconciliation, ensuring all transactions were properly recorded and balanced.
Supervisor
Supervised daily retail operations and managed a team of sales staff to achieve performance targets.. Conducted monthly stock-taking and ensured accurate product pricing and inventory management.. Monitored product expiration dates and prepared monthly performance reports to inform strategic decisions.
Customer Service Representative / Call Centre Agent
Handled high volumes of inbound and outbound calls daily. Responded to customer inquiries and resolved complaints efficiently. Logged and tracked issues using CRM and ticketing systems. Escalated complex problems to supervisors and followed up for resolution. Educated customers on products and services. Built strong relationships with clients to improve retention