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Richard
Sales Representative
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Competencies
Demonstrated experience with Appointment Setting & Lead Generation.
Demonstrated experience with Cold & Warm Outreach, Prospect Engagement.
Demonstrated experience with Objection Handling and Negotiation.
Demonstrated experience with CRM, Follow-Up, and Lead Qualification.
Demonstrated experience with Customer Service and Relationship Building.
Education
Summary
Professional profile
Experience
Sales Representative
Greeted and engaged customers on the floor, asking questions to understand what they were actually shopping for rather than jumping straight into a pitch.. Translated product knowledge into simple, relatable explanations that helped undecided customers commit.. Built a mental list of regular customers' preferences so return visits felt personal, not transactional.. Stayed level-headed when customers pushed back on price or features, working through their hesitation instead of pressuring them.. Walked customers through pricing, bundles, and available options so decisions felt easy rather than overwhelming.. Kept informal notes on customer interactions and preferences to make future conversations smoother.
Customer Service Representative
Handled a constant flow of customer questions, sizing requests, and product concerns both face-to-face and over the phone.. Built rapport quickly enough that a number of one-time shoppers became regulars who asked for help by name.. Took ownership of complaints on the spot, aiming to resolve issues without needing to pass them up the chain.. Noticed openings to suggest complementary products once a customer's actual need was clear.. Worked closely with teammates to keep the store running smoothly even when foot traffic spiked.. Stayed calm and courteous with upset customers, defusing tension before it became a bigger issue.