This is my profileContact via CazVid
Ricardo
Customer Support & Content Creator with 10+ years of experience in digital media
Video resume
Contact
Competencies
Delivered personalized customer support across multiple channels in various roles.
Managed audiovisual production, editing, and storytelling for brand campaigns and social media.
Developed and executed digital campaigns that increased engagement and attendance.
Led project workflows, coordinated shoots, and managed client and stakeholder relationships.
Utilized CRM tools and AI-powered bots to optimize customer interactions and support processes.
Education
Languages
Summary
Experienced professional with a strong background in customer support, content creation, and digital marketing, focusing on enhancing customer experiences and brand engagement.
Key Achievements
- Led audiovisual campaigns for luxury restaurant brands, managing complete project workflows.
- Produced social media content that tripled engagement within 6 months for La Glotonera.
- Served as a strategic liaison at One Step Diagnostic, enhancing operational and support systems.
Experience
Strategy, Planning & Remote Customer Support
Orchestrated comprehensive scheduling and coordination for patients, physicians, and legal representatives across diagnostic processes., Delivered personalized follow-up on appointments, medical exams, and authorization tracking., Served as strategic liaison between stakeholders, ensuring seamless...
Content Creator & Senior Editor
Led audiovisual production for 7 luxury restaurant brands, managing full campaign workflows., Crafted premium visual storytelling that elevated brand perception and market positioning., Coordinated on-location shoots, equipment management, and comprehensive post-production., Designed filing systems...
Content Creator & Community Manager
Produced strategic audiovisual content that tripled social media engagement within 6 months., Developed campaign strategies that drove attendance and conversions for live events., Managed community engagement with consistent brand voice, increasing follower retention significantly., Built brand...
Senior Specialist Advisor
Delivered premium, personalized support to elite members, resolving complex cases with consultative excellence., Consistently exceeded cross-sell targets for vacation packages., Strengthened member-brand relationships as a key strategic liaison, driving superior satisfaction outcomes.
Senior Representative - Customer Care & Retention
Specialized management of Gold and Platinum accounts with rapid, personalized resolution., Consistently exceeded KPIs in retention, first-contact resolution, and customer satisfaction., Collaborated with global teams to enhance premium customer service protocols., Designed and implemented retention...