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Ricardo
Customer Service & Hospitality Professional with 4+ Years of Experience
Video resume
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Competencies
Skilled in resolving customer issues promptly, ensuring high satisfaction across diverse industries.
Experienced in promoting products and services to boost revenue and customer engagement.
Capable of organizing and managing events, enhancing client experience and operational efficiency.
Foundational knowledge in planning and executing projects to meet organizational goals.
Education
Languages
Summary
Versatile professional with over 4 years in customer service, hospitality, and sales. Proven ability to resolve complex issues, support event operations, and drive sales growth. Currently pursuing a Business Administration degree to enhance strategic skills.
Key Achievements
- Resolved customer issues efficiently for US internet clients, enhancing satisfaction and retention
- Participated in cross-selling campaigns, contributing to increased sales performance
- Validated transactions and coordinated event arrangements at Radisson Blu, improving operational workflows
- Managed customer inquiries remotely during the pandemic, maintaining high service metrics
Experience
Customer Service Representative
Assisting customers calling from the U.S to resolve their issues with Internet service at home, Participating in a cross sales campaign
Overnight auditor
Validating transactions from the previous day, Arranging special events in conference halls, Resolving problems and communicating with departments, Checking reservations and making new sales reservations, Ensuring room availability for corporate guests, Checking payments made by guests for extras
Customer Service Representative
Working from home during the pandemic, Fulfilling metrics in a cross sales campaign for Canadian customers, Assisting customers with issues related to gas services
Skills
Video Transcript
Agent
Hello, my name is Rick. I'm a professional in business administration. I have experienced as a dispatcher. I was working for a medical equipment company. I was in charge to create the routes, assign the route to the driver, perform the following through the GPS system in order to confirm what's the status and the estimated time of arrival informed to the dispatcher.