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Servicing and collection activities
Contact
Competencies
Provided customer support, built rapport, and offered tailored solutions in various customer-centric roles.
Engaged in outbound and inbound sales, including cold calling, product promotion, and client negotiations.
Coordinated delivery schedules, managed logistics for equipment and supplies, and oversaw operational workflows.
Utilized Word, Excel, PowerPoint, Access, and Outlook extensively for documentation, communication, and data management.
Effectively communicated with clients and team members across various roles, fostering positive relationships.
Education
Languages
Summary
Dedicated professional with over a decade of experience in customer support, sales, logistics, and management across diverse industries. Skilled in negotiation, relationship building, and operational coordination.
Key Achievements
- Progressed from entry-level call center roles to management positions overseeing logistics and sales operations.
- Successfully managed customer service activities across multiple sectors including telecommunications, finance, and utilities.
- Built and maintained client relationships through negotiations, customized solutions, and effective communication.
Experience
Servicing and collection activities
negotiate with the cx and collect total amount due of the customer account, Scheduling promises to pay to get them accounts current.
Hard sales, outbound calls
Cold sales for Xfinity Comcast USA, Sales from add a lines “mobile” home security systems 5G Internet and cable tv.
Customer Service Care department
Build a connection with the client, help them create a solution for their issues, offer a better plan that fit their needs
Call center Agent
Customer service via telephone, order tracking, order capture in the system and use of the required tools
Commercial Advisor-Mercantile Commission Agent
Sale of funeral pension plans through a social assistance program
Commercial advisor in Hydrocarbons
sale of PEMEX Diesel wholesale
Call Center and Business Logistics Executive
Customer service and attention, use of portals, operational logistics in crane services local and foreign
Delivery Manager
Logistics for delivery of technological equipment and supplies
Seller
Sale of motor vehicles, all terrain, boats, outboard motors.
Owner and Administrator
Breeding, Sales, Production and Logistics of Events