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Project Manager with 10+ years of experience in technology and software development
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Competencies
Oversaw planning, execution, and delivery of software projects ensuring alignment with business goals.
Participated in various phases of software development, including requirements analysis, design, and testing.
Led multidisciplinary teams, fostering collaboration and professional growth.
Facilitated communication between technical teams and clients to ensure project transparency.
Education
Summary
Dedicated professional with over a decade of managing diverse software projects, focusing on delivering results on time and within scope.
Key Achievements
- Led multiple software projects from conception to delivery, ensuring timelines and quality standards were met
- Managed cross-functional teams, fostering collaboration and efficiency in project execution
- Developed comprehensive project plans, coordinated resources, and communicated progress to stakeholders
Experience
SPANISH SUPPORT AGENT
Working with clients who have complaints or need information about products/services they already purchased., Providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process., Checking any subscriptions that needed to be initialized or finalized, and revising any pending payments.
MONITORING OFFICER SUPPORT AGENT
Monitoring any in-office suspicious activities during COVID-19., Ensuring that every employee follows the guidelines indicated during COVID-19 pandemic., Reporting via out bounds calls and chats to the supervisors when workers were exposed., Evaluating the risk of exposure; and, select, implement, and ensure workers were not at risk.
BILINGUAL ADMINISTRATIVE ASSISTANT SUPPORT AGENT
Providing service of inbound calls for roadside assistance and emergency home service requests., Providing administrative support to ensure efficient office operations., Providing backup help to other executives and teams., Assisting customers in emergency situations on the road via calls, chats, and e-mails., Coordinating the service with the provider available near the area where the service needs to be provided.
SUPPORT AGENT - CUSTOMER SERVICE
Managing the company's accounting and receivables management., Selling products to in person customers.
ADMINISTRATIVE ASSISTANT & CUSTOMER SERVICE
Handling general office tasks and administrative duties., Directing communications between colleagues and customers., Organizing schedules and events., Entering data, bookkeeping, maintaining office equipment and receiving payments from providers.