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Supervisor/Team Leader
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Competencies
Applied data research skills to gather, organize, and analyze information for various projects.
Handled customer inquiries, troubleshooting, and account management across multiple roles.
Conducted quality checks, categorization, and content optimizations to ensure high standards.
Transcribed dictations and recordings to support research and incident reporting tasks.
Education
Languages
Summary
Dedicated specialist with extensive experience leading teams, conducting data research, and ensuring quality assurance across various industries.
Key Achievements
- Led and mentored teams to optimize project outcomes at TaskUs.
- Developed data gathering and reporting structure to streamline research processes at Datafox.
- Ensured product accuracy and website quality through comprehensive QA procedures at LittleBirdie.
Experience
Supervisor/Team Leader
Led and mentored high-performing teams, fostering open communication and maximizing individual potential within complex project environments.
Analyst
Streamlined research processes to meet tight deadlines., Gathered and organized data for research purposes., Used headsets and transcribing software to take dictation of different incidents., Transcribed dictated files and recordings.
Data/Social Media News Researcher/Sr. Auditor
Handling a team for several projects., Developed data gathering and reporting structure., Leveraged analytics to drive business development.
Customer Service Representative
Answering customer queries about their plan, Performing troubleshooting for any problem the customer have, Enrolling and cancelling monthly plan, Processing payments
Quality & Assurance (QA)
Ensure our customers are seeing the best of the best of offers in retail every day by selecting popular products that are cheapest in market, QA data to check for accurate product categorisation and product matching, then using tools to fix any issues., Ad hoc project work focused on improving the...