Experienced specialist with expertise in medical and legal billing, customer service, technical support, and business administration, with a strong track record of managing claims, providing technical solutions, and supporting organizational operations.
Handled billing procedures and claims processing for medical and legal cases, including interpretation and court reporting services.
Provided comprehensive customer support in insurance, telecommunications, and legal services, resolving inquiries and disputes efficiently.
Managed legal case data, handled workers' compensation claims, and communicated with clients and legal professionals.
Delivered technical support for VoIP, internet, and streaming services, as well as managing hardware and credential administration.
Held leadership as CEO, overseeing administrative tasks, HR, event planning, and goal setting for organizational operations.
BBL Outsourcing El Salvador (Tech Talkers)
Billing for interpretation services as: basic medical services, First evaluation, operative treatment, medical follow-ups., Also for IME, AME, QME, PQME, and services for: Court reporting, Depositions, Negotiations/conciliation.
IPC BPO- Gambone Law group ( Project)
Managed data for workers' compensation cases/claims, updated medical records and maintained case databases., Opened and followed up on no fault and body injury claims, communicated effectively with clients via outbound and inbound calls.
Teleperformance El Salvador - Florida Blue Insurance
Provided member benefits assistance for PPO and HMO plans, coordinated with medical professionals and hospitals., Validated network provider references and treatment codes, resolved disputes and conducted open enrollment orientations., After six months, I was promoted to a Technical Support...
Grupo Sertel S.A. de C.V
Managed high-level administrative tasks, including event planning, HR coordination, meeting agendas and processes, goal setting, payroll approval, and new hire interviews.
One source BPO
Legal confirmation, for updates, or change of services over the phone, with different energy companies, and GAS providers, also verify mobile plans contracts for Frontier mobile provider.
Telus International
Managed various financial transactions, including DD transfers, ACH transactions, and P2P transfers., Resolved customer complaints and provided benefits for different account types.
Telus International
Provided tier 1 to tier 3 technical support for residential VoIP, internet, and streaming services., Resolved customer issues and coordinated with support teams.
Telus International
Managed ticket requirements, assisted with hardware inventory and updates, and administered credentials for Comwave.
Bachelor of Laws
Bachiller General
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