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Workers Compensation Billing Specialist with versatile legal and customer service experience
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Competencies
Handled billing procedures and claims processing for medical and legal cases, including interpretation and court reporting services.
Provided comprehensive customer support in insurance, telecommunications, and legal services, resolving inquiries and disputes efficiently.
Managed legal case data, handled workers' compensation claims, and communicated with clients and legal professionals.
Delivered technical support for VoIP, internet, and streaming services, as well as managing hardware and credential administration.
Held leadership as CEO, overseeing administrative tasks, HR, event planning, and goal setting for organizational operations.
Education
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Summary
Experienced specialist with expertise in medical and legal billing, customer service, technical support, and business administration, with a strong track record of managing claims, providing technical solutions, and supporting organizational operations.
Key Achievements
- Managed medical billing for interpretation and legal services at BBL Outsourcing El Salvador.
- Handled data management and case follow-up for workers' compensation claims at IPC BPO.
- Provided tier 1 to tier 3 technical support for VoIP, internet, and streaming services at Telus International.
Experience
Workers Compensation Billing specialist
Billing for interpretation services as: basic medical services, First evaluation, operative treatment, medical follow-ups., Also for IME, AME, QME, PQME, and services for: Court reporting, Depositions, Negotiations/conciliation.
Virtual Paralegal, including Workers Comp claims
Managed data for workers' compensation cases/claims, updated medical records and maintained case databases., Opened and followed up on no fault and body injury claims, communicated effectively with clients via outbound and inbound calls.
Customer Service for Insurance claims
Provided member benefits assistance for PPO and HMO plans, coordinated with medical professionals and hospitals., Validated network provider references and treatment codes, resolved disputes and conducted open enrollment orientations., After six months, I was promoted to a Technical Support...
Chief Executive Officer (C.E.O)
Managed high-level administrative tasks, including event planning, HR coordination, meeting agendas and processes, goal setting, payroll approval, and new hire interviews.
Service Verifier
Legal confirmation, for updates, or change of services over the phone, with different energy companies, and GAS providers, also verify mobile plans contracts for Frontier mobile provider.
Customer service Financial Specialist
Managed various financial transactions, including DD transfers, ACH transactions, and P2P transfers., Resolved customer complaints and provided benefits for different account types.
Technical Support Representative
Provided tier 1 to tier 3 technical support for residential VoIP, internet, and streaming services., Resolved customer issues and coordinated with support teams.
IT Specialist
Managed ticket requirements, assisted with hardware inventory and updates, and administered credentials for Comwave.