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Administrative & Customer Service Professional with 4+ years in Business Operations and Client Support
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Competencies
Skilled in maintaining and enhancing client engagement through targeted follow-up and loyalty strategies.
Experienced in managing procurement, invoicing, logistics, and data optimization to streamline business processes.
Proficient in preparing reports and analyzing data using Excel and Power BI to support decision-making.
Effective in bilingual customer support roles, ensuring client satisfaction and issue resolution.
Highly skilled in Word, PowerPoint, Excel, Photoshop, and Adobe tools to create impactful presentations and documents.
Education
Languages
Summary
Dedicated professional with over 4 years of experience in administrative operations, client management, and logistics. Proven ability to optimize processes, support strategic initiatives, and deliver exceptional customer service across diverse roles.
Key Achievements
- Optimized client database strategies, improving targeted marketing effectiveness.
- Managed inventory and logistics for OPM Technology, reducing costs through strategic negotiations.
- Supported data-driven sales incentives and client loyalty programs at Tecnología, Química y Comercio.
- Verified and processed electronic visa documentation, ensuring compliance and efficiency.
Experience
Intern
Supported the execution of strategic marketing plans to optimize the client database.. Prepared monthly reports based on client and point-of-sale information.. Designed strategic plans to attract and retain clients, ensuring optimal use of the marketing budget.. Monitored fieldwork collaborators to achieve assigned objectives.. Provided daily support in assigned tasks.
Prepared purchase orders, managed invoicing, and negotiated with suppliers.. Managed inventory and optimized budgets through cost comparisons.. Coordinated import logistics.. Designed and executed digital marketing campaigns (Google Ads, Facebook Ads, TikTok Ads).. Created the company’s website and digital channels.. Contact potential clients and close sales aligned with the company's objectives
Administrative Assistant
Full-time administrative assistant for client follow-up and continuous data optimization (Lupa Project).. Geolocated strategic sales points for sales incentives and client loyalty.. Assigned routes and tasks for field collaborators.. Standardized and analyzed monthly KPIs for reporting purposes.
Bilingual Customer Service Agent
Processing Agent
Verified client data and documentation for electronic visas or entry permits.