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Customer Service Agent
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Competencies
Demonstrated experience with Time Management.
Demonstrated experience with Adaptability.
Demonstrated experience with Troubleshooting Skills.
Demonstrated experience with Communication Skills.
Demonstrated experience with Fast Learner.
Education
Languages
Experience
Customer Service Agent
Provided exceptional customer service, resulting in a Net Promoter Score (NPS) of 90%, Resolved customer complaints quickly and effectively., Gathered necessary data to provide accurate solutions to customer issues
Logistics Coordinator
Managing back-office logistics operations, Skilled in cold calling, data gathering, and providing timely updates to drivers, Ensuring smooth communication and efficient problem-solving, Managing load-related issues, answering calls, and ensuring the swift exchange of accurate information
Back Office Support Agent
Handling sensitive account operations and documentation review, Performing account adjustments, app troubleshooting, and implementing anti-fraud and anti-money laundering (AML) measures, Managing security protocols to prevent breaches and maintain platform integrity, Analyzing and processing high volumes of documentation with accuracy