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Reem
Senior Technical Support Specialist
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Competencies
Demonstrated experience with calendar ownership.
Demonstrated experience with gatekeeping.
Demonstrated experience with confidential correspondence.
Demonstrated experience with briefing prep.
Demonstrated experience with high-touch communication.
Education
Languages
Summary
Professional profile
Experience
Lead Generation & Investor Relations Agent (Executive Support)
Act as the primary coordination point for senior international investors and corporate stakeholders; draft and manage confidential executive correspondence with discretion.. Own the full CRM pipeline: scheduling stakeholder touchpoints, tracking engagement metrics, and maintaining accurate records across multiple concurrent priorities.. Partner with strategy leadership to prepare investment proposals, sector briefings, and board-ready presentation materials.. Research and qualify high-potential leads; synthesize market intelligence into concise, decision-ready briefs.
Senior Technical Support Specialist
Coordinated Tier-2 escalations with product and engineering teams, ensuring clear, time-critical follow-through for enterprise clients.
Event Planner
Planned and executed corporate and social events end to end — budgets, vendor contracts, and timelines — directly transferable to executive travel and event logistics.. Led cross-functional teams of up to 15 staff, coordinating schedules and shifting priorities for seamless, on-time delivery.. Served as primary client point of contact, managing expectations and communications from planning through delivery.
Supervisor — Technical Support, Sales & Domain Brokerage
Supervised a team of 8 agents: QA, coaching, scheduling, and performance reviews.. Supported a high-volume global client base with premium technical support and consultative sales, consistently exceeding KPIs.. Coordinated cross-departmental escalations and domain brokerage transactions requiring precision, confidentiality, and follow-through.
Recruiter
Managed full-cycle recruitment for BPO and tech clients, coordinating interview schedules and candidate communications.. Built and maintained a pipeline of 500+ candidates, improving time-to-fill by 20% through stronger organization and process.
Technical Support, Floor Support & Trainer
Maintained 95%+ first-call resolution; promoted to Floor Support, then TOT Certified Trainer — developing onboarding materials and coordinating training schedules.. Handled back-office escalations, fraud checks, and complex account administration requiring accuracy and discretion.
Virtual Assistant (Freelance)
Provided remote calendar management, correspondence, research, and data entry to clients across time zones.