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Operations Supervisor with 5+ years in Fintech and Customer Support
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Competencies
Applied process improvement, workflow optimization, and compliance strategies to manage operational activities effectively.
Handled support tickets, built client relationships, and provided tailored solutions to improve satisfaction.
Mentored junior staff, trained new employees, and provided ongoing coaching to enhance team performance.
Documented technical issues and solutions to support support ticket tracking and knowledge sharing.
Built and maintained strong client relationships through proactive communication and problem-solving.
Education
Languages
Summary
Experienced in streamlining operations, managing teams, and resolving customer support issues across fintech and customer service environments.
Key Achievements
- Streamlined operations at PayPal, increasing productivity and reducing costs
- Improved customer satisfaction by resolving technical issues promptly at HCL
- Managed daily operations and enhanced team productivity at ATENTO S.A.
Experience
Senior Operations Supervisor
Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement., Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization., Streamlined operations by implementing...
Escalation Remote Support Engineer
Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions., Documented technical issues and solutions to enable tracking history and maintain accurate logs., Developed strong relationships with key clients, acting as their primary point of contact for...
Operations Supervisor
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks., Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team., Enhanced team productivity by providing...
Client Services Account Manager
Developed strong relationships with clients through consistent communication and proactive problem-solving., Streamlined account management processes for improved efficiency and client retention., Enhanced client satisfaction by addressing concerns promptly and providing tailored solutions.
OTC Process Developer / Team Leader
Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk., Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes., Trained...