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Customer Service Specialist with 5+ years in healthcare and hospitality
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Competencies
Handled client interactions, conflict resolution, and retention strategies across diverse customer support roles.
Fluent in English, Spanish, and French, supporting bilingual communication and interpretation services.
Utilized CRM tools and call management systems to deliver effective remote communication and support.
Coordinated guest reservations, check-ins, and property tours, ensuring seamless hospitality experiences.
Education
Languages
Summary
Experienced in healthcare interpreting, hospitality coordination, and customer care with a focus on client satisfaction and communication skills.
Key Achievements
- Supported U.S. hospitals with interpreting services across multiple languages at AMN Language Services.
- Resolved delivery and billing issues for Instacart and GrubHub customers, maintaining high satisfaction scores.
- Coordinated guest reservations and enhanced guest experiences at SkyRun Vacation Rentals.
Experience
Language Operator
Support U.S. hospitals and healthcare providers with interpreting services across multiple languages., Coordinate interpreter scheduling, billing requirements, and client onboarding., Ensure 100% accuracy in sensitive data handling for healthcare compliance.
Customer Care Agent
Delivered bilingual support for Instacart and later GrubHub, resolving delivery and billing issues., Managed 50+ daily calls with focus on first-call resolution and empathy-driven service., Maintained high satisfaction scores in a fast-paced call center environment.
Community Manager / Admin Assistant / Hostess
Coordinated guest reservations across Airbnb, Booking, Expedia., Personally welcomed international guests, managing check-in and property tours., Increased guest satisfaction by handling special requests and ensuring seamless stays.
Sales & Customer Service Agent
Assisted U.S. and Canadian clients with car rental reservations, modifications, and cancellations., Consistently exceeded sales targets while maintaining quality service., Resolved escalated issues, achieving strong retention rates.