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Sales & Retention Support
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Competencies
Handled customer inquiries and complaints, maintaining high satisfaction standards across multiple telecom accounts.
Provided technical assistance for window-based programs and troubleshooting customer issues efficiently.
Supported retention efforts in telecom accounts, helping to prevent customer churn and improve loyalty.
Communicated effectively with customers, understanding and resolving their issues with clarity and professionalism.
Managed multiple accounts and tasks simultaneously in fast-paced support environments.
Education
Languages
Summary
Experienced support professional with a background in telecom customer service, technical troubleshooting, and retention. Skilled in managing multiple accounts and resolving technical issues using window-based programs.
Key Achievements
- Provided technical support and customer service for well-known telecom clients, ensuring issue resolution and customer satisfaction.
- Gained extensive experience in customer retention, handling multiple accounts including Verizon Wireless, AT&T, and others.
- Developed skills in window-based programs and technical troubleshooting across various roles and companies.