Raquel - Customer Service Representative with 2 years of experience in finance and telecommunications

Almoloya del Río, México, MéxicoRemoteen

Provided customer assistance for Allstate roadside services and Chime Bank, handling inquiries, claims, and transactions.

Developed strong communication and empathy skills while managing diverse customer needs across different companies.

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Summary

Experienced customer service representative with 2 years in financial and telecommunication support; skilled in communication, empathy, and transaction handling.

Video Resume

Key Achievements

Gained hands-on experience in resolving unrecognized transactions, processing new cards, and clarifying account details.

Skills

Customer ServiceIntermediate

Handled customer inquiries, complaints, and support requests in financial and telecommunications sectors.

Communication SkillsIntermediate

Effectively communicated with clients, maintaining clarity and empathy in problem resolution.

Problem SolvingIntermediate

Addressed various customer issues such as unrecognized transactions and payment disputes.

Transaction ProcessingBeginner

Processed account statements, new card issuance, and payment clarifications.

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