Dedicated professional with over 5 years of experience in customer service, technical support, and healthcare authorization processes. Skilled at resolving inquiries across multiple channels, ensuring positive client interactions, and managing complex case workflows.
Delivered customer service across voice, chat, and email channels, resolving issues and maintaining satisfaction.
Provided technical assistance and troubleshooting for Fitbit products to enhance user experience.
Handled billing inquiries and account management tasks for ADT Security customers.
Managed appointment authorizations, appeals, and requests for patients in a healthcare setting.
WEBHELP - FITBIT
Voice, Chat and email customer service and technical support.
NEARSOL - ADT SECURITY SERVICES
Voice, billing and account payable customer service.
Helathprime
Chat, email and case manager in charge to complete authorizations, appeals and request made it by our patients, regarding appointments and resolutipons for incoming dates.
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