This is my profileContact via CazVidRaquel
Customer Service & Technical Support Specialist with 5+ years of experience
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Competencies
Delivered customer service across voice, chat, and email channels, resolving issues and maintaining satisfaction.
Provided technical assistance and troubleshooting for Fitbit products to enhance user experience.
Handled billing inquiries and account management tasks for ADT Security customers.
Managed appointment authorizations, appeals, and requests for patients in a healthcare setting.
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, technical support, and healthcare authorization processes. Skilled at resolving inquiries across multiple channels, ensuring positive client interactions, and managing complex case workflows.
Key Achievements
- Provided multi-channel customer support for Fitbit, addressing voice, chat, and email inquiries.
- Handled billing and account-related customer service for ADT Security, ensuring customer satisfaction.
- Managed authorizations, appeals, and appointment requests effectively as an Authorizations Specialist.
Experience
Customer Service and Technical Support
Voice, Chat and email customer service and technical support.
Customer Service
Voice, billing and account payable customer service.
Authorizations Specialist
Chat, email and case manager in charge to complete authorizations, appeals and request made it by our patients, regarding appointments and resolutipons for incoming dates.